The role is a mainly focusing on monitoring of all systems in an infrastructure, and troubleshooting to a certain degree.
Job Summary
- Employer: Deluxe Brand
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Information Technology
- Closing Date: 2026-10-11
Key Responsibilities
- Level 1.5 Support
- Basic troubleshooting skills.
- Ability to walk end-users through troubleshooting steps.
- Monitoring the performance and capacity of computer systems.
- Active monitoring of servers.
- Experience with VMware or other virtualized infrastructure a plus.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Respond to alerts (server down, network down, application down) and escalate as needed.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to user requests and providing network training.
- Managing system backups and network security protocols.
Requirements
- CompTIA Network+
- CCNA (Cisco Certified Network Associate)
- Any I.T related certificates and experiences
How to Apply
Apply by email: ddsgy5@deluxedelivery.com
About the Company
Deluxe Brands Inc. is a prominent distributor of fast-moving consumer goods (FMCG) operating throughout Guyana. Headquartered in Eccles, East Bank Demerara, the company plays a crucial role in bringing a diverse portfolio of international and local brands to Guyanese households and businesses. They specialize in the efficient logistics and supply chain management of beverages, food products, and household essentials, ensuring widespread availability. With a commitment to quality and accessibility, Deluxe Brands Inc. serves as a key link between global producers and consumers across the diverse regions of Guyana.
Bringing quality consumer brands to every corner of Guyana.
Frequently Asked Questions
What qualifications or certifications do I need to become a Network Operation Center Engineer or Service Desk Analyst in Guyana?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like the University of Guyana or Texila American University. Certifications such as CompTIA Network+, Cisco CCNA, or ITIL Foundation are highly valued and can significantly improve your job prospects. Practical experience with network monitoring tools and ticketing systems is often preferred even for entry-level roles.
What are the typical day-to-day responsibilities of this role?
You will monitor network infrastructure for outages or performance issues, respond to alerts, and escalate critical problems to senior engineers or vendors. Service desk duties include logging tickets, troubleshooting user issues remotely or via phone, and maintaining documentation of incidents and resolutions. Shift work including nights and weekends is common since NOC operations run 24/7.
How does workplace culture and employer expectations differ in Guyanese IT companies?
Punctuality and reliability are essential, especially for shift-based NOC roles where coverage gaps affect entire operations. Employers expect strong communication skills and patience when dealing with non-technical users across various departments. Dress codes tend to be business casual, and hierarchical respect for supervisors and senior engineers remains important in many local organizations.
What career progression paths are realistic for someone starting in this role in Guyana?
With experience, you can advance to Senior NOC Engineer, Network Administrator, or IT Infrastructure Manager positions within three to five years. Some professionals transition into cybersecurity, cloud engineering, or specialized vendor roles as Guyana's oil and gas sector drives demand for advanced IT skills. Continuous learning and obtaining advanced certifications like CCNP or AWS Solutions Architect accelerate promotion opportunities.
What benefits should I expect or negotiate for in this type of position?
Standard benefits typically include annual leave of 12-15 days, sick leave, and public holidays as mandated by Guyanese labor law. Larger employers may offer medical aid schemes, group life insurance, and pension contributions through the National Insurance Scheme or private plans. Shift allowances and on-call stipends are common for NOC roles due to irregular hours, so clarify these during your interview.
How do I apply for NOC or Service Desk roles in Guyana, and what do employers prioritize?
Monitor job boards like Caribbean Jobs, Stabroek News classifieds, and LinkedIn, as well as company websites in the telecom and energy sectors. Employers prioritize candidates with demonstrable troubleshooting experience, customer service orientation, and willingness to work flexible shifts. Tailor your resume to highlight specific tools mentioned in job postings, and prepare for technical assessments and scenario-based interviews.