The Network Technician I is responsible for the installation, placement, testing, maintenance, and repair of the physical network infrastructure that supports One Communications’ voice and data services. The role involves travelling to various work locations, operating an assigned company vehicle, and carrying out tasks as directed by management to ensure reliable service delivery. The incumbent must also adhere to all company policies, procedures, safety standards, and applicable regulatory requirements.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Telecommunications
- Closing Date: 2026-09-01
Key Responsibilities
- Install, terminate, test, maintain, and repair telecommunications infrastructure supporting voice and data services.
- Install and configure DSL modems, Optical Network Terminals (ONTs), telephones, and other customer premises equipment.
- Configure and troubleshoot smart devices, Wi-Fi, and Ethernet-connected equipment at customer locations.
- Diagnose service faults and perform troubleshooting using appropriate testing tools and network management systems.
- Respond to customer inquiries, resolve technical issues, and escalate complex matters when required.
- Complete installation, repair, and service orders within established productivity and quality targets.
- Maintain accurate records, reports, and work documentation within company systems.
- Operate company vehicles and travel to customer and field locations throughout Guyana as required.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Safeguard company tools, equipment, and materials entrusted for daily operations.
Requirements
- Five (5) CXC/GCE subjects, including Mathematics and English.
- 3-5 years of experience in a technical, telecommunications, or related field preferred.
- Valid driver’s licence and ability to operate company-assigned vehicles (pickup/lorry).
- Technical aptitude in telecommunications, networking, electrical systems, or related disciplines.
- Physically fit and capable of working outdoors and travelling extensively.
- Willingness to travel across Guyana and stay in remote locations when required.
How to Apply
Apply by email: [email protected]
About the Company
One Communications is a Burlington, Massachusetts-based CLEC providing telecommunications services to commercial entities. The company was formally established on July 3, 2006, as the result of a merger between CTC Communications and Choice One Communications along with their acquisition of Conversent Communications.
Frequently Asked Questions
What qualifications or certifications are typically required for a Network Technician I role in Guyana’s telecommunications sector?
A CXC (CSEC) in Mathematics and English, plus technical qualifications such as a NCCER or Cisco CCNA Entry-level certification, are commonly preferred. Local institutions like GTTI or UG’s Faculty of Engineering offer relevant diplomas in Telecommunications or Electrical/Electronic Engineering that employers recognise. Some employers may accept equivalent hands-on experience with documented field work on copper/fibre networks in Guyana.
What does a typical day look like for a Network Technician I performing installation and repairs for a telecom provider in Guyana?
You’ll respond to service calls across Georgetown and regional centres—installing broadband modems, terminating fibre/copper lines, troubleshooting outages, and updating network records using company tablets or paper logs. Work often involves outdoor site visits, climbing poles (with safety gear), coordinating with homeowners or businesses, and adhering to GNTC regulations and One Communications’ internal SOPs. Weather delays and road conditions in hinterland areas may affect daily scheduling.
How does the local work culture in Guyana influence expectations for Network Technicians in telecom roles?
Punctuality, respectful communication with customers (especially elders and community leaders), and adaptability to variable infrastructure—like aging copper lines in Linden or limited fibre reach in rural areas—are highly valued. Teamwork is emphasised, with senior techs mentoring juniors informally; showing initiative while respecting hierarchy aligns well with local workplace norms. Dress code usually includes branded uniforms, safety vests, and proper footwear per OSH guidelines enforced by the Ministry of Labour.
What realistic career progression paths exist for a Network Technician I in Guyana’s telecom industry?
With 2–3 years’ experience and additional certifications (e.g., GNTC-licensed Fibre Splicing or Cisco DevNet Associate), you may advance to Network Technician II or Field Supervisor roles. Some technicians transition into network planning, customer support leadership, or vendor coordination positions—often supported by employer-sponsored training or UG/GTTI short courses. A few pursue further studies via UG’s part-time BEng programmes while working, especially if aiming for engineering or project management tracks.
What benefits—such as leave, medical aid, or pension—are typically offered to Network Technicians I in Guyana’s telecom sector?
Most established providers offer at least 14 days annual leave, sick leave per the Labour Act, and participation in the National Insurance Scheme (NIS). Medical coverage varies: some include private health plans (e.g., with Guyana Private Hospital or Georgetown Public Hospital referrals), while others provide allowances or reimbursements. Pension contributions follow the NIS framework, though voluntary private pension plans are uncommon at this level unless negotiated individually.