The Operations Coordinator is responsible for managing and coordinating the movement of cargo and ensuring documentation is completed accurately and delivered in a timely manner.

• At least three (3) years’ experience in Shipping/Logistics/Freight Forwarding.
• Academically qualified to a Diploma in a related field or its equivalent.
• Training and Certification in ASYCUDA would be an asset.
• Excellent supervisory and customer service skills
• Demonstrable ability to lead and supervise staff
• Highly organized and computer literate (Microsoft suite)
• Working knowledge of Magaya Cargo System would be an asset
• Thorough knowledge of ocean freight operations and procedures
• Excellent verbal and written communication skills; problem solving and analytical skills
• Strong geographic knowledge
• Ability to work independently, exercising judgement and initiative
• Ability to maintain professional composure in stressful situations.

• Ensure pricing is accurate and competitive resulting in profitability on all shipments.
• Ensure compliance with international regulations and monitor quality assurance in order to meet and maintain international standards.
• Always ensure accuracy and completeness of documentation at all times and delivery in a timely manner to avoid fines, penalties and/or losses on shipments.
• Provide and ensure that team provides the highest level of customer service at all times; including investigating and responding to all inquiries promptly, providing accurate and timely quotes and making regular courtesy calls to customers either in person or by telephone.
• Communicate promptly with customers regarding delivery, delays, re-routing, cancellation etc.
• Monitor and coordinate the movement of cargo through carriers/agents, insurance department, customs brokers and all other related parties whilst informing the customers as required.
• Liaise with shipping lines to ascertain logistics and make bookings; liaise with insurance department; customs brokers and all other related parties.
• Assist with weighing, measuring, packing/strapping and labelling of cargo where and when needed.
• Coordinate with warehouse regarding cargo pick-up, crating, packing, loading of of both general and dangerous good shipments.
• Follow up and assist with actively tracking all shipments until received or delivered to final destination.
• Any other duties assigned within the scope of the operations.

Remuneration package NET $200.000