OPERATIONS MANAGER – GTT

The goal of the Operations Manager (OM) is to ensure that the B2B operations at Brava by GTT run smoothly and efficiently. To achieve that goal, the Operations Manager drives organizational efficiency, productivity, and quality by streamlining processes, optimizing resources, and fostering a culture of efficiency within the B2B organization.

• A bachelor’s degree in management, Operations, Marketing, Business or related field
• 3-5 years’ experience in operations, project management, process improvement, or similar area
• Experience with COMM Soft, MS Dynamics, Olympics, CRMs such as Salesforce, is desired
• At minimum three (3) years working with a variety of telecom systems Fixed, Data and Wireless Data
• Strong educational background, preferably in the fields of business administration, IT and customer service.
• Work experience in telecommunications/IT with an emphasis in voice, data, internet, and cloud-based products and services.

• Oversees the day-to-day operations associated with the delivery of Brava Business to Business products and services.
• Leads and directs the operations and service delivery team members, manages conflict and ensures the team’s processes and tasks are carried out efficiently and effectively.
• Undertakes regular analysis of existing operations and processes, gathers data and identifies areas of improvement.
• Designs new approaches to improve efficiencies and cost effectiveness while meeting quality objectives.
• Develop and maintain relationships across the organization and with external stakeholders.
• Monitors all inventory required for Business-to-Business products installation to ensure timely availability.
• Develops and maintains knowledge of analytical tools, Business to Business products, the workflows and systems employed for product installation and support.
• Tracks service and performance OKRs, including WIP. Analyze and revies performance data to ensure baseline are taken to determine targets.
• Assists with budgeting and planning for Business-to-Business operational activity.

The successful applicant will receive an attractive remuneration & benefits package.