OSD ASSISTANT – Guiana Holdings Inc.

The Online Support Assistant will be working alongside Supervisors and Managers as is necessary.

• Minimum of 5 CXC subjects, including Mathematics and English.
• Must be 18 years and older.
• Must have good problem-solving skills.
• Must have good conflict-resolution skills.
• A keen eye for details.
• Excellent verbal and written communication skills, plus active listening skills
• Must be able to work in a fast-paced environment.
• Must be able to work a 24-hour shift system.

• Corresponding with customers on various communicative platforms.
• Provide prompt and efficient responses to customer questions via phone, email, social media, and chat.
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Be able to develop and document cases/ logs of customer interactions.
• Collaborate with other team members and departments to ensure customer satisfaction.

Will be discussed at the Interview.