Job Summary
- Type: part-time
- Location: Georgetown
- Category: IT Support
- Closing Date: 2026-09-17
Key Responsibilities
- Technical Support & Troubleshooting Provide first-level technical support to employees across retail stores, offices, and warehouse operations. Diagnose and resolve basic hardware, software, network, printer, and connectivity issues.
- POS & Retail System Support Provide technical assistance for Point-of-Sale (POS) systems, including troubleshooting login, transaction, printer, scanner, and connectivity issues. Assist store employees with the proper use of POS equipment and other retail technology. Monitor recurring POS issues and document solutions to minimize disruptions to store operations.
- Hardware & Equipment Management Assist with the setup, configuration, maintenance, and troubleshooting of computers, laptops, barcode scanners, receipt printers, cash registers, and other IT equipment. Maintain an updated inventory of IT equipment and ensure company assets are properly assigned and accounted for. Coordinate the repair, replacement, or servicing of faulty IT equipment.
- User Account & Access Management Assist employees with user account setup, password resets, system access, and basic software-related concerns. Support the onboarding and offboarding of employees by coordinating the setup, modification, and removal of system access and assigned IT equipment. Ensure employees have the necessary technology and system access to perform their duties effectively.
- Network & Connectivity Support Assist in troubleshooting internet connectivity, Wi-Fi, network, and other communication issues affecting retail stores, offices, and warehouse operations. Coordinate with internet service providers and external IT vendors when technical issues require additional support. Monitor and report recurring connectivity problems that may affect business operations.
- Documentation, Security & Maintenance Maintain accurate records of IT incidents, repairs, equipment assignments, and system-related issues. Conduct routine checks of IT equipment and store technology to identify potential issues before they disrupt operations. Assist in implementing basic IT security practices, including password management, device security, and responsible use of company systems.
- Training & User Assistance Provide basic training and guidance to employees on POS systems, software applications, and company-approved IT tools. Prepare simple user guides and troubleshooting instructions for common technical issues. Promote proper use and care of company IT equipment among employees.
Requirements
- Requirements Experience: Previous experience in entry-level IT support, desktop support, or retail POS troubleshooting.
- Technical Skills: Familiarity with Windows OS, POS hardware (scanners, receipt printers), basic networking concepts (Wi-Fi, routers, IP configurations), and user account setup.
- Remote Readiness: Dedicated quiet workspace, stable internet connection, and strong self-management skills.
- Soft Skills: Excellent problem-solving skills, strong verbal and written communication, and a patient, customer-service-oriented approach.
How to Apply
About the Company
Zenith Services Inc. delivers enterprise IT solutions to organizations in Guyana. The company emphasizes Microsoft 365 as the foundation of modern business in Guyana through its online content. Zenith Services helps Guyanese businesses deploy and manage Microsoft 365 environments. Its services aim to improve productivity and support digital transformation for local enterprises.
Empowering Guyana businesses with enterprise IT solutions
Website: https://zenservices.tech/
Frequently Asked Questions
What qualifications, certifications, or education are typically needed for a part‑time remote IT support specialist role in Guyana?
Employers usually look for at least a diploma or associate degree in information technology, computer science, or a related field. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Fundamentals are highly valued. Practical experience troubleshooting hardware, software, and familiarity with remote support tools is also important.
What are the common day‑to‑day responsibilities of a part‑time remote IT support specialist?
You will respond to user tickets via phone, email, or chat, diagnose and resolve desktop/laptop issues, configure peripherals, and guide users through basic networking problems. Tasks often include performing remote software installations, updates, security patches, and documenting solutions in a ticketing system. Maintaining set availability hours and updating knowledge‑base articles are also expected.
How does local work culture in Guyana affect expectations for remote IT support workers?
Employers value punctuality, clear communication, and a proactive attitude, especially when coordinating across time zones. A reliable internet connection and a dedicated workspace are required to minimize distractions. Showing respect for hierarchical structures while being able to work independently is appreciated.
What career progression or growth paths can follow a part‑time IT support specialist role in Guyana?
Starting in this role can lead to full‑time positions such as IT analyst, systems administrator, or network technician after gaining experience and additional certifications. Many professionals advance into specialized areas like cybersecurity, cloud support, or IT project management. Continuous learning and taking on more complex tickets are key to advancement.
What typical benefits are offered for part‑time remote IT support jobs in Guyana?
Part‑time remote roles often include pro‑rated paid leave, access to employer‑sponsored medical aid or health‑insurance contributions, and sometimes a pension or provident fund contribution based on hours worked. Additional perks may involve flexible scheduling, internet‑expense reimbursement, and access to online training. Benefits vary by employer, so reviewing the specific offer is essential.
How should I apply for a part‑time remote IT support specialist position, and what do employers in Guyana look for?
Prepare a concise résumé highlighting relevant IT support experience, certifications, and any remote‑work familiarity, then submit it through the employer’s careers portal or via email as instructed. Employers seek strong problem‑solving skills, good communication, and the ability to work independently with minimal supervision. Including a brief cover letter that mentions your availability and reliable internet setup can strengthen your application.