PARTNER SUPPORT REPRESENTATIVE – MMG

Are you passionate about providing excellent customer service and solving problems? Do you have experience working with various partners such as agents, billers, merchants and enterprise clients or with customer support teams? If so, we have an exciting opportunity for you!

We are looking for a Partner Support Representative to join our team and help us maintain and grow our partner network. You will be the main point of contact for our partners after they join our platform, ensuring that they have a smooth and satisfying experience. You will also be responsible for resolving any issues that they may encounter, identifying the root causes and collaborating with other support teams to prevent them from happening again.

• Experience in partner support or account management or related experience and/or training; or the equivalent combination of education and experience.
• Diploma in management, Marketing or related field would be an asset

·        Manage the day-to-day relationship with our partners, providing them with timely and accurate information and assistance

·        Monitor and track partner performance and satisfaction, identifying opportunities for improvement and growth

·        Escalate and follow up on any technical, marketing or accounting issues that affect our partners, working with the relevant support teams to ensure resolution

·        Provide feedback and suggestions to enhance our products and services based on partner needs and expectations

·        Participate in partner training and onboarding activities

·        Maintain and update partner records and documentation

The successful applicant will receive an attractive remuneration & benefits package.