Job Summary
- Employer: G Assist Guyana
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Quality Assurance
- Closing Date: 2026-09-22
Key Responsibilities
- Develop, implement, and monitor quality assurance strategies to ensure compliance with industry standards, regulations, and company policies.
- Conduct regular audits and reviews to identify operational inefficiencies and recommend corrective actions.
- Manage the documentation and reporting of quality-related data, including metrics and key performance indicators (KPIs).
- Oversee product/service testing processes and validate their consistency with established quality benchmarks.
- Partner with client operations teams to ensure continuous process improvement and reduce quality-related risks.
- Design and execute recruitment strategies to attract, assess, and hire top talent aligned with the company’s culture and objectives.
- Lead end-to-end recruitment processes, including job advertising, candidate sourcing, interviewing, and onboarding.
- Collaborate with department heads to anticipate staffing needs and maintain a robust talent pipeline.
- Build strong relationships with external recruiters, agencies, and professional networks to enhance the company’s talent acquisition efforts.
- Implement diversity and inclusion practices in all aspects of the hiring process.
- Develop and execute training programs to enhance workforce skills and ensure compliance with quality standards.
- Evaluate and recruit talent with a strong focus on quality and process improvement expertise.
- Monitor team performance post-recruitment and provide feedback to align with QA/QC objectives.
- Contribute to fostering a quality-driven culture by integrating QA/QC principles into employee onboarding and development.
Requirements
- Bachelor’s degree in Business Administration, Human Resources, Quality Management, or a related field (preferred).
- Relevant certifications such as ISO 9001 Quality Management Certification or HR Certification (SHRM, CIPD, or equivalent) .
- Additional training in Process Improvement (Six Sigma, Lean Management) is a plus.
- Minimum 3-5 years of experience in Quality Assurance (QA/QC), Talent Acquisition, or a related role .
- Proven experience in conducting audits, compliance reviews, and process optimization .
- Demonstrated ability to manage recruitment cycles , including sourcing, interviewing, and onboarding.
- Strong background in data analytics, KPI tracking, and report generation .
- Experience in developing and implementing training programs to enhance employee performance.
- Analytical & Problem-Solving: Ability to assess operational challenges and propose efficient solutions.
- Communication & Interpersonal: Strong ability to collaborate across departments and engage with stakeholders.
- Attention to Detail: Meticulous documentation and quality review to ensure compliance with standards.
- Strategic Thinking: Ability to align QA/QC initiatives with company objectives.
- Leadership & Team Management: Expertise in leading teams and guiding workforce development.
- Technical Proficiency: Familiarity with HR software, auditing tools, and reporting platforms .
- Adaptability & Continuous Improvement: Willingness to evolve with industry trends and contribute to organizational success.
How to Apply
Frequently Asked Questions
What qualifications and certifications are typically required for this role?
A degree in Business Administration, Management, or a related field is usually preferred. Certifications in Six Sigma or ISO quality standards are highly valued for QA roles in Guyana.
What are the day-to-day responsibilities of a Quality Assurance and Administrative Manager?
You will monitor service quality through audits and implement administrative workflows to improve efficiency. This includes managing remote team performance and ensuring compliance with company standards.
Since this is a remote role, what are the expectations regarding work culture and availability?
You are expected to maintain a stable internet connection and a professional home office environment. Communication is key, requiring adherence to specific shift hours and regular virtual check-ins.
What are the typical benefits and leave policies for full-time roles in Guyana?
Benefits generally include statutory contributions such as NIS and paid annual leave. Medical aid and other perks vary by employer and are often discussed during the offer stage.
What is the realistic career progression for someone in this position?
Successful managers can move into senior operations leadership or specialized regional quality director roles. Growth depends on your ability to scale processes and improve overall organizational KPIs.
How should I apply, and what do Guyanese employers look for in a candidate?
Submit a tailored resume and cover letter highlighting your remote management experience. Employers prioritize candidates who demonstrate strong leadership, reliability, and a track record of quality improvement.