SENIOR IT SUPPORT TECHNICIAN – Demerara Distillers Limited & Subsidiaries (DDL)

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Demerara Distillers Limited & Subsidiaries (DDL) is seeking applications from interested persons with the requisite qualifications and experience, for the position of Senior IT Support Technician.

Key responsibilities:

  • Lead the Support team in the deployment of projects and managing the IT ticketing system
  • Monitor the Company’s hardware portfolio and identifying related risks
  • Review newly implemented hardware, software and services, and ensure IT Support staff have the training and understanding required to support the new systems / devices
  • Inform supervisors when critical issues are encountered, work together to resolve, and plan daily workloads by prioritizing urgent issues with the team
  • Support the asset management strategy by keeping meticulous records on the age of each machine / device on the network and ensure that equipment housekeeping, and disposal of assets is practised
  • Manage the integrity and security levels of user distributed equipment and ensure change management is followed when implementing IT production changes

Applicants must possess:

  • Degree in Computer Science or Information Technology from a recognised university and three (3) years’ experience in a similar role
  • CompTIA certifications and Microsoft Technology Associate (MTA)
  • Cisco Certified Network Associate (CCN A)
  • Certified Associate in Project Management (CAPM) would be considered an asset
  • Excellent customer service skills and a willingness to work flexible hours

More Information

  • This job has expired!
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