SENIOR IT SUPPORT TECHNICIAN – Demerara Distillers Limited & Subsidiaries (DDL)

VACANCY

SENIOR IT SUPPORT TECHNICIAN

Demerara Distillers Limited & Subsidiaries (DDL) is seeking applications from interested persons with the requisite qualifications and experience, for the position of Senior IT Support Technician.

Key responsibilities:

• Lead the Support team in the deployment of projects and managing the IT ticketing system
• Monitor the Company’s hardware portfolio and identifying related risks
• Review newly implemented hardware, software and services, and ensure IT Support staff have the training and understanding required to support the new systems / devices
• Inform supervisors when critical issues are encountered, work together to resolve, and plan daily workloads by prioritizing urgent issues with the team
• Support the asset management strategy by keeping meticulous records on the age of each machine / device on the network and ensure that equipment housekeeping, and disposal of assets is practised
• Manage the integrity and security levels of user distributed equipment and ensure change management is followed when implementing IT production changes

Applicants must possess:

• Degree in Computer Science or Information Technology from a recognised university and three (3) years’ experience in a similar role
• CompTIA certifications and Microsoft Technology Associate (MTA)
• Cisco Certified Network Associate (CCN A)
• Certified Associate in Project Management (CAPM) would be considered an asset
• Excellent customer service skills and a willingness to work flexible hours