Responsible for scheduling service appointments, advising customers on necessary repairs and maintenance, and ensuring that the service experience is positive and efficient.

Requirements

• High school diploma or equivalent.
• Customer service experience, preferably in the automotive industry.
• Good communication skills and ability to explain things clearly.
• Organizational skills to handle multiple tasks.
• Basic knowledge of automotive systems.
• Familiarity with computerized systems.
• Customer-focused mindset and problem-solving skills.
• Flexibility to work during service center hours.

Responsibilities

• Greet and assist customers in a friendly manner.
• Listen to customers’ vehicle concerns and ask relevant questions.
• Explain service options and provide cost estimates.
• Schedule service appointments based on customer preferences.
• Coordinate with technicians to ensure timely completion of service tasks.
• Keep customers updated on the progress of their vehicle’s repairs.
• Process payments and provide detailed invoices.
• Maintain organized customer records and service histories.
• Address customer complaints with professionalism and empathy.
• Stay informed about industry trends and technical advancements.