The Service Coordinator plays a pivotal role in supporting the Service Department by managing service orders, coordinating field personnel, and ensuring seamless communication between clients, vendors, and internal teams. This position requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Administrative
- Closing Date: 2026-07-17
Key Responsibilities
- Process new service orders:
- Ensure all required documents have been received
- Set-up new service order in Service management software
- Review Service specific insurance requirements and order certificates of insurance
- Assist Service Manager with all day-to-day aspects of running the service department.
- Scope of work review
- Creation of Work Request estimates and proposals
- Coordinate Service equipment staging
- Compile and organize all service visit close-out documentation including:
- Photos
- Operation and maintenance manuals
- Customer signoffs
- Service specific technical information
- Service completion packages
- Ensure Service meetings, minutes and logistics are organized in a timely and accurate manner
- Assist Service Manager with client updates, communication and correspondence.
- Liaison with clients, vendors, sub-contractors and other staff; ensuring exceptional customer service and quality always.
- Coordinate Service communication events
- Organize and maintain daily field personnel calendars
- Daily Service call scheduling
- Monthly Service packages and updating weekly scorecards
- Implementation of new ERP Service platform
- Provide general administrative support as required
Requirements
- Proven experience in service coordination, administrative support, or a related field.
- Proficiency in service management software and ERP systems.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and commitment to quality service delivery.
How to Apply
Apply by email: [email protected]
About the Company
Outsource Staffing Solutions Inc. is a premier human resources and staffing agency headquartered in Georgetown, Guyana. The company specializes in providing comprehensive talent acquisition services to diverse industries across the nation, including the burgeoning oil & gas, mining, and construction sectors. They offer a range of solutions, from temporary and permanent staffing placements to executive search, payroll services, and HR consulting. With a commitment to connecting Guyanese businesses with qualified professionals, Outsource Staffing Solutions Inc. plays a vital role in local workforce development and career opportunities. This firm assists companies in streamlining their recruitment processes and helps individuals secure fulfilling employment within Guyana.
Your Partner in Talent Acquisition in Guyana.
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for a Service Coordinator role in Guyana?
A CSEC certificate with passes in English and Mathematics is generally a minimum requirement. Employers often prefer candidates with some post-secondary education in business administration or a related field, alongside practical administrative experience.
What are the common day-to-day responsibilities for a Service Coordinator in Guyana?
Daily tasks often involve coordinating service requests, managing schedules for field staff, and communicating with clients to ensure smooth operations. You'll also handle administrative duties like record-keeping, data entry, and preparing reports.
What is the typical work culture and professional expectation for an administrative role like this in Guyana?
Employers in Guyana value strong interpersonal skills, punctuality, and a professional demeanor for Service Coordinator roles. A proactive attitude and the ability to work effectively within a team are also highly regarded.
What are the realistic career progression or growth paths for a Service Coordinator in Guyana?
With experience and demonstrated competence, a Service Coordinator in Guyana can progress to roles such as Senior Service Coordinator or Administrative Team Lead. Further development might lead to positions like Office Manager or Project Coordinator within various organizations.
What typical benefits (leave, medical aid, pension, etc.) can a Service Coordinator expect in Guyana?
Standard benefits in Guyana include National Insurance Scheme (NIS) contributions, annual paid leave, and sick leave as per labor laws. Some employers may also offer additional benefits such as medical aid or performance-based incentives.
How should one apply for a Service Coordinator role, and what do Guyanese employers typically look for?
Employers in Guyana seek a well-structured resume highlighting administrative skills, customer service experience, and computer proficiency. A concise cover letter tailored to the role is also crucial, demonstrating your interest and suitability.