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9 hours ago
The Team Lead / Shift Supervisor oversees daily operations at designated Purple Acai Bar locations. Key responsibilities include supervising shift staff, maintaining strict food quality and sanitation standards, and delivering exceptional customer service experience. This role manages daily shift cash flow reconciling physical cash counts against POS system reports and securing funds while enforcing company policies and tracking staff performance. Additionally, the Shift Supervisor oversees store inventory and procurement, managing stock audits, placing routine supply reorders, receiving deliveries, and enforcing FIFO rotation to control food waste and maintain operational stock levels.
Job Summary
- Employer: Purple Acai Bar
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Hospitality
- Closing Date: 2026-10-13
Key Responsibilities
- Opening & Closing Operations: o Manage opening and closing procedures at assigned locations. o Ensure the environment meets strict cleanliness and sanitation standards prior to opening. o Inspect and confirm that shift personnel adhere to uniform, grooming, and personal hygiene standards before starting work.
- Cash Control & Financial Compliance o Perform opening and closing till counts, verifying and signing off on cash reconciliation forms alongside each Operations Assistant/Frontline staff. o Ensure completed daily cash reconciliation forms are submitted to the management group chat at the end of each shift. o Reconcile physical cash counts against POS system reports, managing daily shift cash flows and securing funds in designated cash drawers or canisters. o Enforce adherence to cash management Standard Operating Procedures (SOPs); investigate and immediately report cash variances (shortages/overages) to management, holding personnel accountable for procedural breaches.
- Inventory Control & Procurement o Conduct routine inventory and stock-level checks, coordinating procurement needs with management. o Enforce the First-In, First-Out (FIFO) stock rotation method across all perishable ingredients to guarantee product freshness and minimize food waste.
- Training, Development & Team Leadership o Lead onboarding, orientation, and technical training for new hires covering POS operations, cash handling protocols, and customer service standards. o Provide continuous coaching and performance feedback to Operation Assistants/Frontline staff to enhance productivity and service quality.
- Punctuality, Attendance & Employee Relations o Oversee daily staff timekeeping/logbook, ensuring employees accurately log shift start and end times. o Monitor attendance outliers and punctuality trends, applying targeted coaching and executing progressive disciplinary measures where applicable in line with company policy. o Compile and submit verified monthly attendance logs to management for timely payroll processing. o Enforce compliance with absence and medical leave reporting procedures, ensuring all supporting forms are completed and submitted to management.
- Marketing & Business Growth o Assist management with the execution of local store marketing initiatives and promotional activities to drive business development.
Requirements
- 1-3 years of hands-on supervisory experience; in retail food, quick-service restaurant, hospitality or Bar sector.
- Alternatively, at least 1 year experience in a shift leader, supervisory, or key-holder capacity.
- At least three (3) CSEC/CXC subjects inclusive of Mathematics and English.
- Certificate in Supervisory Management is considered an asset.
- Compliance: A valid Food Handler’s Certificate (mandatory/pre-employment requirement).
- Must have access to a vehicle and a valid driver’s license.
How to Apply
Apply by email: purpleacaibar@outlook.com
Phone: +5926179999
Phone: +5926179999
Frequently Asked Questions
What qualifications or experience do I need to become a Team Lead or Shift Supervisor at an açaí bar in Guyana?
Most employers require at least 3-5 years of experience in food service or hospitality, with prior supervisory experience preferred. A certificate in food safety from the Guyana Tourism Authority or Ministry of Health is often required. CXC passes including English and Mathematics are typically expected, though some employers prioritize practical experience over formal education.
What are the typical day-to-day responsibilities of a Shift Supervisor at a hospitality venue in Guyana?
You will oversee staff scheduling, ensure food safety compliance, manage inventory of perishable goods like açaí and fresh fruits, handle customer complaints, and coordinate with suppliers. Opening and closing duties, cash management, and reporting daily sales to management are also standard. You must maintain service standards during peak hours, especially in Georgetown's busy lunch and evening rushes.
How does workplace culture and management style typically function in Guyanese hospitality businesses?
Hospitality workplaces in Guyana often blend formal hierarchy with friendly, team-oriented environments. Respect for senior staff and clear communication with owners or general managers is expected. Punctuality is valued, though flexibility around holidays like Mashramani and Christmas is common, with supervisors often working longer hours during festive seasons.
What career progression opportunities exist for Shift Supervisors in Guyana's hospitality sector?
Strong performers can advance to Assistant Manager or General Manager roles within 2-4 years, especially in expanding restaurant groups. Some transition to operations roles with multiple locations or move into training and development. Experience at established Georgetown venues also opens doors to management positions in hotels or international hospitality brands entering the Guyanese market.
What benefits are typically offered to supervisory staff in Guyanese hospitality jobs?
Benefits vary by employer but often include paid annual leave as mandated by Guyanese labor law, with some establishments offering 2-4 weeks. Larger or international-backed venues may provide medical aid or group health schemes, though this is not universal. Pension contributions through NIS are standard, with some employers offering additional private pension arrangements for senior staff.
How should I apply for a Team Lead position, and what do Guyanese employers look for during hiring?
Apply directly through company websites, job boards like CaribbeanJobs.com, or by visiting establishments in person with a printed resume—this personal approach is still respected in Guyana. Employers value reliability, local references from hospitality managers, and demonstrated leadership in high-pressure service environments. Prepare to discuss specific examples of handling staff conflicts, inventory shortages, and customer service challenges during interviews.