Vacancy
Description
IT technical support officer
Requirements
- Diploma in Computer Science from a recognized tertiary institution
- IT certification in Network and Systems Administration
- At least 2 years’ experience in maintenance and support of networked computer systems
- Good working knowledge of Windows Operating System environments
- Strong organizational skills, along with excellent teamwork and problem-solving skills
- Ability to travel locally on short notice
- Must have a valid Driver’s license
Responsibilities
- Assist in the setup and maintenance of equipment in the LAN and WAN
- Ensure computer inventory procedures are followed
- Ensure Service calls/requests are answered and resolved in a timely manner and logged in Incident Management software
- Escalate unresolved issues to the Systems Manager and conduct the necessary follow-ups when needed
- Recommend innovative approach, technologies, trends, and best practices within the IT field that can improve the services and systems we offer to our internal and external customers.
- Always adhere to internal control policies and procedures
- Provide monthly reports on tasks assigned
Job Summary
More Information
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Job Application Details
APPLICATION DETAILS
Qualified applicants are invited to submit their resumes in confidence, via email to [email protected] no later than Tuesday 17 Sep, 2024.
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