TRAINING & QUALITY OFFICER – GraceKennedy Money Services

To develop & deliver high quality training to internal and external personnel.

• BSc degree in Management Studies or equivalent qualification
• At least One (1) year experience Teaching or Training at a reputable organization or institution.
• Minimum of three (3) years relevant working experience
• Excellent facilitation, team building, analytical, interpersonal, creative and communication skills
• Ability to work as part of cross functional teams and within specified timelines
• High level of customer orientation and confidentiality
• Knowledge of service and service delivery
• Positive and enthusiastic attitude
• Proficiency with MS Office

• Ensuring the delivery of training programmes designed to satisfy the need for competent, professional personnel within the GKRS Guyana network.
• Constantly updating the training programmes to reflect industry standards and the requirements of the regulators and Western Union International.
• Developing training manuals for products and services within the portfolio managed.
• Sourcing training materials and other support media to enhance the delivery of training.
• Facilitating training sessions based on agreed training schedule.
• Acting as ‘point-of-reference’ for screening and administering, evaluating, and decision of certification for trainees.
• Evaluating the effectiveness of the training program based on post-training feedback and the performance of the CSRs in the network.
• Analyzing training results to identify trends and opportunities for enhancement of the programmes delivered.
• Establishing and maintaining filing system for training records and internal correspondence.
• Preparing and distributing correspondence pertaining to the training functions for the sub-agent network.
• Ensuring maintenance of CSR Access database for all CSRs in the network.
• Coordinating and conducting training seminars.
• Ensuring service level agreements are maintained giving considerations to quality service delivery.
• Any other duties assigned.