Job Summary
- Type: full-time
- Location: Georgetown
- Category: Travel & Tourism
- Closing Date: 2026-07-17
Key Responsibilities
- Assist clients with domestic and international travel arrangements.
- Prepare travel quotations and process reservations.
- Issue airline tickets, hotel bookings, tours, and ground transportation.
- Respond promptly to client enquiries via phone, email, and in person.
- Provide destination information, travel requirements, and itinerary support.
- Maintain accurate booking and client records.
- Deliver exceptional customer service before, during, and after travel.
- Contribute to achieving individual and company sales targets.
Requirements
- Diploma, Certificate, or Associate Degree in Tourism, Hospitality, Business Administration, Marketing, or a related field is an asset.
- Previous experience in a travel agency, airline, hospitality, tourism, or customer service environment is preferred but not mandatory.
- Knowledge of Global Distribution Systems (GDS), particularly Sabre , is an advantage.
- Training may be provided to the successful candidate.
- Excellent verbal and written communication skills in English.
- Strong customer service and relationship-building skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using web-based applications.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- High level of accuracy and attention to detail.
- Professional appearance and a positive, proactive attitude.
- Ability to work independently while contributing effectively as part of a team.
- Willingness to learn new systems, products, and destinations.
- Sales experience and the ability to identify opportunities to upsell travel products and services will be considered an asset.
How to Apply
About the Company
Phase IV Travel Agency is a prominent travel service provider based in Georgetown, Guyana, offering comprehensive solutions for both domestic and international travel. The agency specializes in a wide array of services, including airline ticket bookings, cruise packages, and hotel reservations. It also assists with tour arrangements and car rentals, ensuring a smooth travel experience for its clientele. Dedicated to simplifying complex travel logistics, Phase IV Travel Agency caters to leisure travelers, business delegates, and those exploring the vibrant landscapes of Guyana and beyond. Its commitment lies in delivering reliable and personalized travel planning.
Your gateway to seamless travel in Guyana and beyond.
Frequently Asked Questions
What qualifications and experience are typically required to become a Travel Advisor in Guyana?
Most agencies look for a CSEC/CXC diploma, particularly with passes in English and Mathematics, or a post-secondary certificate in tourism or hospitality. Strong communication skills, basic computer literacy, and a genuine interest in travel are also highly valued in the Guyanese market.
What are the typical day-to-day responsibilities of a Travel Advisor at a Guyanese agency?
Daily tasks involve assisting clients with flight, accommodation, and tour bookings, often for both local and international travel. You'll also provide destination information, process payments, and resolve travel-related issues to ensure customer satisfaction.
What is the typical work culture and what are the general expectations for a Travel Advisor in Guyana?
The work culture in Guyanese travel agencies is often customer-centric, requiring a friendly and patient demeanor, especially when dealing with diverse local clientele. Punctuality, reliability, and the ability to work collaboratively with colleagues are highly regarded.
What are the potential career progression and growth opportunities for a Travel Advisor in Guyana?
Experienced Travel Advisors can progress to senior advisor roles, team lead positions, or specialize in specific travel segments like corporate or luxury travel. Further education or certifications in tourism management can also open doors to supervisory or management positions within larger agencies.
What kind of benefits can a Travel Advisor typically expect in Guyana?
Standard benefits often include annual paid leave and sick leave as mandated by Guyanese labor laws. Some larger agencies might offer additional benefits like contributions to NIS (National Insurance Scheme), limited medical aid, or performance-based incentives.
What is the best way to apply for a Travel Advisor role in Guyana, and what do employers typically look for in applicants?
Employers in Guyana often prefer a well-structured resume highlighting customer service experience and relevant skills, accompanied by a concise cover letter. They seek candidates with strong interpersonal skills, a professional attitude, and a genuine passion for helping others plan their trips.