The Underwriting Customer Service Representative will assist with preparing quotations, updating customer information, preparing policy documents, and providing general customer service and administrative support.
Job Summary
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Customer Service
- Closing Date: 2026-10-20
Key Responsibilities
- Assist with preparing quotations for customers.
- Enter and update customer information accurately in the system.
- Prepare policies, certificates, and other relevant documents.
- Maintain organized customer ecords.
- Assist with policy renewals and customer enquiries.
- Provide general administrative support to the underwriting team.
- Deliver friendly and professional customer service.
- Follow company procedures and regulatory requirements.
Requirements
- Minimum of five (5) CXC subjects, including English and Mathematics.
- Good written and verbal communication skills.
- Basic proficiency in Microsoft Office.
- Strong customer service and interpersonal skills.
- Good attention to detail and organizational ability.
- Mature, responsible, professional, and willing to learn.
- Able to work effectively as part of a team.
- Previous customer service or administrative experience would be an asset.
- Experience in the insurance industry is beneficial but not required.
How to Apply
Apply by email: info@premierinsurance.gy
Frequently Asked Questions
What qualifications or education do I need to become an Underwriting CSR in Guyana?
Most employers require at least five CXC subjects including English and Mathematics, with a preference for additional passes in Principles of Accounts or Business Studies. A certificate or diploma in insurance, business administration, or customer service from institutions like the University of Guyana or the Guyana Institute of Management gives you a competitive edge. Some companies also value prior experience in call centers, banking, or retail customer service.
What are the typical day-to-day responsibilities of an Underwriting CSR?
You will handle inbound calls and emails from policyholders and brokers, processing endorsements, renewals, and new business quotations. Accuracy in data entry and maintaining detailed records in underwriting systems is essential. You will also resolve customer complaints and escalate complex underwriting risks to senior staff when necessary.
How does the work culture and employer expectations differ for this role in Guyana?
Punctuality and professional appearance are highly valued, with most offices operating Monday to Friday from 8:00 AM to 4:30 PM. Guyanese employers emphasize respect for hierarchy and expect CSRs to demonstrate patience and cultural sensitivity when dealing with diverse clients. Team collaboration is important, but individual accountability for meeting service standards is closely monitored.
What career progression opportunities exist for Underwriting CSRs in Guyana?
With strong performance, you can advance to Senior CSR, Team Lead, or Underwriting Assistant within two to four years. Further progression to Underwriter or Claims Examiner roles is common for those who pursue Associate or Fellow designations through the Chartered Insurance Institute. Some professionals transition into sales, marketing, or operations management positions within the insurance sector.
What benefits are typically offered for full-time Underwriting CSR positions in Guyana?
Standard benefits usually include annual leave of fifteen to twenty days, paid sick leave, and public holidays as prescribed by Guyanese labor law. Many established insurance firms provide group medical insurance and contribute to the National Insurance Scheme on your behalf. Larger employers may offer pension plans, performance bonuses, and professional development support for insurance examinations.
How should I apply for an Underwriting CSR role, and what do Guyanese employers prioritize?
Apply through company websites, local job boards like Guyana Times or Stabroek News classifieds, and recruitment agencies such as Caribbean Jobs or local HR firms. Employers prioritize candidates with strong communication skills, computer proficiency in Microsoft Office, and a genuine interest in the insurance industry. Tailor your application to highlight customer service experience and any exposure to financial or administrative work.