We are seeking a detail-oriented Client Services Coordinator with a friendly demeanor and high standard of integrity to manage client communications and ensure a seamless shopping experience from inquiry to post-sale.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-08-07
Key Responsibilities
- Answer incoming client calls and emails professionally and promptly.
- Schedule client appointments with a warm and friendly approach.
- Follow-up on client calls to provide effective solutions.
- Address upset clients or negative surveys, offering resolutions.
- Create an engaging and interactive shopping experience during and post-sales.
- Build long-term client relationships by identifying needs and adopting a proactive shopping approach.
- Utilize CRM systems to track and gather client orders, information, and relevant data.
- Track orders via shipping lists and notify clients upon arrival if they didn’t receive a notification.
- Manage clothier schedules based on showroom needs and requests offs.
- Create and send client invoices for orders, alteration fees, shipping costs, etc.
- Review and provide remake codes for garments with fitting issues.
- Notify clients if fabrics are out of stock and obtain their instructions (wait for replacement, pick a new fabric, refund).
Requirements
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and other relevant software.
- High standard of integrity and attention to detail.
- Prior experience in client service roles (preferred but not required).
- Availability to work Thursday to Monday 2PM to 10PM, 8 hours per day, 5 days per week. Sunday 1PM to 9PM. Tuesday and Wednesday Days off.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications or experience are typically needed for a Client Services Coordinator role in Guyana?
Generally, a CSEC pass in English and Mathematics, along with a diploma or associate's degree in business administration or a related field, is preferred. Prior experience in customer service, call center operations, or an administrative support role is often highly valued by Guyanese employers.
What would be the common day-to-day responsibilities of a Client Services Coordinator in a Guyanese customer service setting?
You would primarily be responsible for handling client inquiries, resolving issues, and maintaining accurate client records. This includes communicating effectively via phone and email, scheduling appointments, and coordinating services to ensure client satisfaction.
What is the typical work culture and what are the expectations for a Client Services Coordinator in Guyana?
Guyanese workplaces often value strong interpersonal skills, reliability, and a proactive attitude towards problem-solving. Punctuality and a commitment to providing excellent service with a respectful approach are highly expected.
What are the realistic career progression or growth paths for a Client Services Coordinator in Guyana?
Successful coordinators often advance to senior client service roles, team leadership positions, or even roles in account management. Opportunities for specialization within specific service areas or training departments may also arise over time.
What typical benefits can one expect for a Client Services Coordinator position in Guyana?
Standard benefits usually include statutory leave such as annual, sick, and maternity leave, in line with Guyanese labor laws. Some employers also offer medical aid contributions and contributions to a pension scheme after a qualifying period.
How should I apply for this role in Guyana, and what do employers typically look for in candidates?
Most applications are submitted online through company websites or local job portals, requiring a well-structured resume and a cover letter. Employers seek candidates with strong communication skills, a customer-centric attitude, and demonstrated problem-solving abilities.