Client Services Coordinator – Remote
Company: G Assist Guyana
Location: Remote

We are seeking a detail-oriented Client Services Coordinator with a friendly demeanor and high standard of integrity to manage client communications and ensure a seamless shopping experience from inquiry to post-sale.

Job Summary

Type: full-time
Location: Georgetown
Category: Customer Service
Closing Date: 2026-09-20

Key Responsibilities

Answer incoming client calls, live chats and emails professionally and promptly.
Assist clients with a warm and friendly approach.
Follow-up on client calls to provide effective solutions.
Address upset clients or negative surveys, offering resolutions.
Create an engaging and interactive shopping experience during and post-sales.
Build long-term client relationships by identifying needs and adopting a proactive shopping approach.
Utilize CRM systems to track and gather client orders, information, and relevant data.
Track orders via shipping lists and notify clients upon arrival if they didn’t receive a notification.
Manage clothier schedules based on showroom needs and requests offs.
Create and send client invoices for orders, alteration fees, shipping costs, etc.
Review and provide remake codes for garments with fitting issues.
Notify clients if fabrics are out of stock and obtain their instructions (wait for replacement, pick a new fabric, refund).

Requirements

Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using CRM systems and other relevant software.
High standard of integrity and attention to detail.
Prior experience in client service roles (preferred but not required).
Availability to work Thursday to Monday 2PM to 10PM, 8 hours per day, 5 days per week. Sunday 1PM to 9PM. Tuesday and Wednesday Days off.

How to Apply

Apply by email: [email protected]

Frequently Asked Questions

What qualifications or certifications are typically required for a Client Services Coordinator - Remote role in Guyana?

A high school diploma or equivalent is usually required, with many employers preferring some post‑secondary education or a certificate in business administration or customer service. Strong written and verbal communication skills in English are essential, as is proficiency with basic office software and a customer relationship management (CRM) system. Experience in a customer‑facing role, even if informal, can be a significant advantage.

What are the common day‑to‑day responsibilities of a Client Services Coordinator working remotely?

Day‑to‑day responsibilities involve responding to client inquiries via email, phone, or chat, documenting interactions in the CRM, and coordinating with internal teams to resolve issues. The role also requires preparing status reports, updating client records, and ensuring follow‑up actions are completed on time. Remote work means maintaining clear communication with both clients and colleagues through virtual platforms.

What is the local work culture and expectations for remote employees in Guyana?

Local work culture in Guyana values punctuality and respectful communication, even in a remote setting. Employees are expected to be responsive during core business hours, typically 9 am to 5 pm, while also maintaining flexibility for time zone differences. Team collaboration often occurs through group chats, video calls, and shared documents, fostering a supportive virtual environment.

What realistic career progression or growth paths are available for a Client Services Coordinator in Guyana?

Career progression for a Client Services Coordinator can lead to roles such as Senior Coordinator, Team Lead, or Client Relationship Manager, depending on performance and experience. Advancement usually requires demonstrated ability to handle complex client issues, leadership in process improvement, and sometimes additional training or certification. Many professionals also move into broader customer service or operations management positions over time.

What typical benefits can a full‑time remote Client Services Coordinator expect in Guyana?

Typical benefits for a full‑time remote position in Guyana include paid annual leave, sick leave, and a medical aid contribution, often through a local provider. Employers may also offer a pension or retirement plan, a mobile phone allowance, and occasional professional development opportunities. The exact package varies by company, so it is important to confirm details during the interview.

How should a job seeker apply for this role and what do employers in Guyana look for?

To apply, candidates should prepare a concise resume highlighting customer service experience and submit it through the company’s online portal or via email. A cover letter that explains why you are interested in the remote role and how you manage time and communication is highly recommended. After submission, you may be invited for a virtual interview, followed by a skills assessment or role‑play scenario.