The Customer Care Representative generally supports the Customer Care Department, responding to policyholders queries.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-09-12
Key Responsibilities
- To assist customers/policyholders with various queries and inquiries in completing the relevant forms and other financial and non- financial transactions .
Requirements
- Minimum of Five (5) CXC subjects including Mathematics & English and at least one (1) year experience in customer service.
How to Apply
Apply by email: [email protected]
About the Company
Demerara Mutual Life Assurance Society Limited is a well-established financial institution with a strong operational presence across Guyana. The company specializes in delivering comprehensive life assurance products and a range of financial services designed to secure the future of individuals and families. With administrative offices strategically located within Guyana, it caters specifically to the needs of the local population. Beyond Guyana, Demerara Mutual also extends its services to other Caribbean nations including Grenada, St. Lucia, and St. Vincent, reflecting its regional reach. Dedicated to fostering financial stability and long-term planning, Demerara Mutual plays a vital role in the economic landscape of Guyana.
Your partner in life assurance and financial security.
Website: https://demeraramutual.com/wp-content/uploads/2025/03/DM-Annual-Report-2022.pdf
Frequently Asked Questions
What qualifications or certifications are typically required for a Customer Care Representative role in Guyana?
A minimum of CXC English and Mathematics (Grades I–III) is commonly required, with many employers preferring candidates who have completed CAPE or a relevant certificate/diploma in Business Studies, Communications, or Customer Service. Prior experience in a call centre or front-desk role in Guyana is highly valued, and familiarity with local banking or insurance terminology is an advantage.
What does a typical day look like for a Customer Care Representative at a Guyanese insurance company?
You’ll handle inbound calls and emails from policyholders across Guyana, assist with queries on premiums, claims, and policy updates, and document interactions accurately in the company’s CRM system. You’ll also liaise with internal departments—such as Underwriting or Claims—in Georgetown-based offices, often using local communication norms like respectful address (e.g., 'Mr./Ms. [Surname]') and patience during connectivity-related delays.
How does workplace culture in Guyana influence expectations for this role?
Guyanese customer service culture emphasises warmth, formality, and relationship-building—so representatives are expected to greet callers by name when possible and demonstrate empathy, especially given regional sensitivities around financial services. Punctuality, professional dress for office-based shifts, and adherence to local holidays and observances (e.g., Mashramani, Phagwah) are standard expectations in reputable firms.
What career progression opportunities exist for Customer Care Representatives in Guyana’s insurance sector?
With consistent performance and internal training, representatives may advance to Senior Customer Care Representative, Team Leader, or Quality Assurance roles—often requiring additional in-house certification or completion of GNTC-accredited courses. Some transition into underwriting support, claims processing, or compliance functions, particularly after gaining 2–3 years’ experience and demonstrating strong knowledge of local insurance regulations and GIA guidelines.
What benefits are typically offered to Customer Care Representatives in Guyana?
Standard benefits include 14 days annual leave, national public holidays, and access to the National Insurance Scheme (NIS); many established insurers also offer private medical coverage and voluntary pension contributions through approved local providers like NIS or private schemes. Maternity/paternity leave follows the Labour Act requirements, and some companies provide staff discounts on life insurance products.
How should I apply, and what do employers in Guyana specifically look for in candidates?
Applications are usually submitted via email or online portals with a tailored CV highlighting Guyana-specific experience, clear written English, and evidence of reliability (e.g., references from local employers). Employers prioritise strong verbal communication in Standard English, cultural awareness of Guyana’s diverse ethnic communities, and demonstrated resilience—especially for handling emotionally charged policyholder concerns common in the local context.