The Customer Relations Specialist is responsible for ensuring accuracy and efficiency of processing and monitoring incoming payments. Follow up with customers via telephone, visits and email on outstanding balances. Maintains customer records by updating their account and balances. Process incoming payments in compliance with financial policies and procedures
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-08-12
Key Responsibilities
- Verify discrepancies by and resolve customers’ billing issues.
- Inputting and extracting customer information (square system, WIZ, Zippykind etc.)
- Any other task assigned by your manager
Requirements
- A diploma relevant to the field with five (5) subjects at CXC grades 1-3 Inclusive of Mathematics & English.
- Knowledge in managing customer’s account or related working experience would be an preferred
- Solid understanding of basic accounting principles would be an asset.
- Computer literate and proficiency in QuickBooks..
- Maintain a positive and professional attitude towards customers at all times.
- Follow up on missed collections or delays and provide service recovery response to the customer·
- Proficient use of QuickBooks and Microsoft office suites.
- Support the billing and customer service by providing accurate service data and documentation.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
How to Apply
Apply by email: [email protected]
Phone: +5922181455
Phone: +5922181455
About the Company
Cevons Waste Management Inc. is prominently known as Guyana's leading waste contractor. The company offers an impressive and comprehensive range of waste management services throughout Guyana. With a strong operational base, it serves a diverse clientele across the nation. Cevons Waste Management Inc. continues to be a crucial provider of essential waste solutions in the country.
Guyana's Leading Waste Management Contractor
Website: https://cevons.com/
Frequently Asked Questions
What are the typical qualifications or education needed for a Customer Relations Specialist in Guyana?
A CSEC (CXC) pass in English and Mathematics is usually a minimum requirement, with a Diploma or Associate's Degree in Business or Communications being highly advantageous. Employers also value demonstrated strong communication skills and previous experience in a customer-facing role.
What are the common day-to-day responsibilities for this role at a company like Cevons Waste Management?
You would primarily handle customer inquiries, resolve service issues, and maintain positive client relationships through various communication channels. This includes documenting interactions, processing requests, and ensuring customer satisfaction with the provided waste management services.
What is the typical work culture and what are the expectations for customer service roles in Guyana?
Guyanese work culture in customer service often emphasizes professionalism, respect, and a strong commitment to client satisfaction. Punctuality, reliability, and the ability to build rapport with a diverse customer base are highly valued traits.
What are the realistic career progression opportunities for a Customer Relations Specialist in Guyana?
With strong performance and accumulated experience, you could advance to a Senior Customer Relations Specialist or a Team Lead position. Opportunities may also arise in supervisory roles within Customer Service, or potentially in other departments like Sales or Operations.
What should I focus on when applying for this role in Guyana, and what do employers typically look for?
Employers in Guyana seek candidates with excellent communication, active listening, and problem-solving skills, along with a positive and proactive attitude. Your application should highlight any relevant experience, even voluntary work, and demonstrate your ability to effectively manage customer expectations and build trust.