DESCRIPTION
The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.
REQUIREMENTS
- 5 successful passes or more at CSEC or equivalent; Diploma in a related field preferred.
- Ability to multi-task and be flexible in a fast-paced environment.
- Excellent communication skills are needed.
- Successful completion of a customer service qualifications and training course
RESPONSIBILITIES
- Receive and respond to inbound telephone calls.
- Properly document all internal and external systems and maintain a record of all events pertaining to each request.
- Act as a liaison between customers, clients, and service providers.
- Timely communication provided to each internal department to address issues and/or complaints.
- Escalate issues per established procedures.
- Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
- Required to successfully complete a customer service training course, which includes paid training for your first two weeks.
More Information
- Job Application Details Aplly now through the website below; Click here to apply-https://smrtr.io/9-CPP ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Email Me Jobs Like These