The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.
Job Summary
- Employer: Eastbank Electrical & Industrial Supplies Inc
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Customer Service
- Closing Date: 2026-10-07
Key Responsibilities
- Greet Customers in a warm and friendly manner
- Answer customer inquiries regarding products and services, suggest information about product and services.
- Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
- Sell products and services.
- Resolve product or service problems by clarifying the customer’s complaint., determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to unsure resolution.
- Receiving and sending of faxes.
- Following up with customers on prices and orders received.
- Attending to customers on the counter and over the phone.
Requirements
- Minimum of five(5) CXC Subjects or Experience in similar field.
How to Apply
Apply by email: isaiahf@eastbankelectrical.com
About the Company
Eastbank Electrical & Industrial Supplies Inc. is a well-established Guyanese company specializing in the distribution of a comprehensive range of electrical and industrial products. Operating from its base in Georgetown, the company serves various sectors, providing essential items such as electrical cables, conduits, lighting fixtures, power tools, safety equipment, and general industrial hardware. They cater to contractors, businesses, and individual customers throughout Guyana, ensuring access to quality supplies for construction, manufacturing, and maintenance projects. With a commitment to reliable service and a diverse inventory, Eastbank Electrical & Industrial Supplies Inc. plays a crucial role in supporting the nation's infrastructural and industrial development.
Your trusted source for electrical and industrial supplies in Guyana.
Frequently Asked Questions
What qualifications or education do I need to apply for a Customer Service Representative role at a company like Eastbank Electrical & Industrial Supplies Inc?
Most employers in Guyana require at least five CXC subjects including English and Mathematics. A certificate or diploma in business administration, customer service, or a related field is advantageous but not always mandatory. Previous experience in retail, sales, or customer-facing roles can substitute for formal qualifications.
What are the typical day-to-day responsibilities of a Customer Service Representative in an electrical and industrial supplies company?
You will handle customer inquiries in person, by phone, and via email regarding products, pricing, and availability. You will process orders, prepare quotations, coordinate with warehouse and sales teams, and resolve complaints professionally. Accurate data entry and maintaining customer records are also essential duties.
How is the work culture and what are the expectations for Customer Service Representatives in Guyanese companies?
Punctuality and professional appearance are highly valued in Guyanese workplaces. Employers expect polite, patient communication and strong teamwork with sales and warehouse staff. You may also be expected to work some Saturdays and adapt to busy periods, especially during construction seasons.
What career progression opportunities exist for Customer Service Representatives in Guyana's electrical supply sector?
With experience, you can advance to senior customer service roles, sales coordinator, or inside sales positions. Some representatives transition to external sales or branch management with demonstrated product knowledge and relationship-building skills. Continuous learning about electrical and industrial products accelerates promotion prospects.
What benefits are typically offered to Customer Service Representatives by employers in Guyana?
Benefits vary by employer but commonly include paid annual leave, public holidays, and sick leave as mandated by Guyanese labour laws. Larger companies may offer medical aid or health insurance, pension contributions, and staff discounts on products. Always confirm specific benefits during your interview as packages differ significantly.
How should I apply and what do Guyanese employers look for in a Customer Service Representative candidate?
Submit a well-formatted resume and cover letter highlighting your communication skills and any product knowledge. Employers value reliability, computer literacy, and a friendly demeanor during interviews. Prepare to demonstrate problem-solving abilities and willingness to learn technical product details specific to electrical and industrial supplies.