The position holder will be responsible for assisting customers both walk-in and external. He/she will be required to act as a liaison providing product knowledge, answering questions, and resolving any emerging issues.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-07-17
Key Responsibilities
- Greet Customers in a warm and friendly manner
- Answer customer inquiries regarding products and services, suggest information about product and services.
- Inform customers of sales promotions and services, warranties or terms of sale and process payments for orders.
- Sell products and services.
- Resolve product or service problems by clarifying the customer’s complaint., determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to unsure resolution.
- Receiving and sending of faxes.
- Following up with customers on prices and orders received.
- Attending to customers on the counter and over the phone.
Requirements
- Minimum of five(5) CXC Subjects or Experience in similar field.
How to Apply
Apply by email: [email protected]
About the Company
Eastbank Electrical & Industrial Supplies Inc. is a well-established Guyanese company specializing in the distribution of a comprehensive range of electrical and industrial products. Operating from its base in Georgetown, the company serves various sectors, providing essential items such as electrical cables, conduits, lighting fixtures, power tools, safety equipment, and general industrial hardware. They cater to contractors, businesses, and individual customers throughout Guyana, ensuring access to quality supplies for construction, manufacturing, and maintenance projects. With a commitment to reliable service and a diverse inventory, Eastbank Electrical & Industrial Supplies Inc. plays a crucial role in supporting the nation's infrastructural and industrial development.
Your trusted source for electrical and industrial supplies in Guyana.
Frequently Asked Questions
What qualifications, certifications, or education are typically needed to become a Customer Service Representative in Guyana?
Generally, employers seek candidates with at least a CSEC/CXC certification, often including English Language and Mathematics. Strong communication skills, a professional demeanor, and basic computer literacy are also highly valued for these roles.
What are the common day-to-day responsibilities of a Customer Service Representative, especially in a setting like an electrical and industrial supply company in Guyana?
Daily tasks typically involve assisting customers with inquiries about products and services, processing orders, and resolving issues efficiently. You would also be expected to provide accurate product information and maintain a positive customer experience.
What is the typical work culture and expectation for customer service roles in Guyana?
Guyanese workplaces prioritize punctuality, professionalism, and a respectful attitude towards both colleagues and customers. Employers expect strong communication skills, problem-solving abilities, and a commitment to providing excellent service.
What are the realistic career progression or growth paths for a Customer Service Representative in Guyana?
Successful Customer Service Representatives can often advance to senior CSR roles, team lead positions, or move into sales and administrative departments. Opportunities for growth may also include specialized training or taking on supervisory responsibilities within the company.
What kind of benefits can a Customer Service Representative typically expect from employers in Guyana?
Standard benefits usually include National Insurance Scheme (NIS) contributions and paid leave such as vacation and sick days, as mandated by Guyanese labour laws. Some companies may also offer additional perks like medical aid or a pension scheme depending on their policy.
How should a job seeker in Guyana best apply for a Customer Service Representative role, and what do employers typically look for during the hiring process?
Applicants should submit a well-structured resume and a concise cover letter highlighting relevant skills and experience. Guyanese employers often prioritize excellent communication skills, reliability, a positive attitude, and the ability to work effectively in a team.