Customer Service Representative Male/Female (Stores)
Company: Muneshwers Ltd
Location: 45-47 Water Street, Georgetown, Guyana

The Customer Service Representative (Stores) accompany customers and provide any assistance needed during shopping. Ensures that the customer is adequately informed and aware of product characteristics and offerings.

Job Summary

Employer: Muneshwers Ltd
Job Type: Full-time
Location: Georgetown, Guyana
Category: Customer Service
Closing Date: 2026-09-25

Key Responsibilities

Welcome and greet Customers when they enter your Dept. do not stand with your back to them.
Ensures that products are adequately displayed and shelves are fully stocked.
Keep your department clean and tidy at all times.
Wipe shelves and products daily.
Ensure all items have a price tag stating the Code, Item number, Retail & Wholesale prices, if it is zero rated or vat inclusive, size, quantities and any other info that can be helpful to customer.
Write up in a timely manner for goods to replenish the shelves.
If you did not receive an item that you write up for, notify your Supervisor.
You are responsible for displaying your products in an attractive manner.
If the bond clerk notifies you that a product is finished or near to finish, notify a Supervisor and give them a sample of the item, so that it can be reordered.
Ascertain Customers’ needs and wants and provide recommendations/substitutes.
Recommend items to Customers by highlighting features and benefit.
Provide direction by taking customer to where they can find the required item (do not Point)
Ensure that your department has adequate shopping baskets.
Assist customers in acquiring a basket or trolley to place their items in.
Assist customers by giving direction to the checkout process.
Ensure high level of customer service through the sales process.
Keep up to date with product information.
Follow Company policies and procedures.
You will be asked to assist in other departments if they are busy.
Any other duties assigned by Supervisor.

Requirements

A minimum of one (1) year of experience in a similar capacity as well as experience in a retail environment.
Must be able and willing to work flexible hours including weekends and additional hours.
Verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
Ability to communicate clearly and professionally.
Polite, friendly, helpful, confident, and persuasive ability.
Basic understanding of sales and customer service practice.
Knowledge of basic features and benefits of the product line.
Ability to stand for an extended period of time.
Move and handle boxes of merchandise throughout the store which entails lifting etc.

How to Apply

Apply by email: hr.clerk2@muneshwers.com
Phone: +5926363209

About the Company

Muneshwers Ltd is a leading retail enterprise based in Georgetown, Guyana, widely recognized as the nation's foremost events store. Strategically located at 19-20 Water and Commerce Street, the company provides an extensive range of products essential for various celebrations and special occasions throughout the Guyanese community. Operating Monday to Friday from 8am to 4pm, Muneshwers Ltd ensures consistent access to its services and inventory. This established local business plays a significant role in supporting and enhancing the vibrant event planning sector across Guyana.

Muneshwers Guyana's #1 Events Store.

Website: https://muneshwers.netlify.app/

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Frequently Asked Questions

What qualifications or experience do I need to apply for a Customer Service Representative (Stores) role in Guyana?

Most employers require at least five CXC subjects including English and Mathematics, with experience in retail or customer service being a strong advantage. Basic computer literacy and familiarity with point-of-sale systems are also commonly expected.

What are the typical day-to-day duties for this role in a Guyanese store environment?

You would assist customers with product inquiries, process sales and returns, and keep the store area tidy and well-stocked. The role also involves handling cash or card payments and resolving minor customer complaints politely.

What is the local work culture like for customer service staff in Guyana?

Guyanese workplaces generally value punctuality, respectful communication, and a helpful attitude toward customers. You may be expected to work Saturdays or shift hours, especially in busy retail stores.

What career growth can I realistically expect from this position?

With strong performance, you can move into senior customer service roles, cashier supervision, or store supervisor positions. Some companies also offer internal training that can lead to inventory or junior management roles.

What benefits are typically offered to customer service representatives in Guyana?

Benefits vary by employer but often include annual leave, NIS contributions, and sometimes medical coverage or staff discounts. Larger companies may also offer pension plans or performance bonuses.

How should I apply and what do Guyanese employers look for in an application?

You should submit a clear, well-formatted resume and cover letter, often by email or in person at the company’s HR office. Employers look for reliability, a friendly tone, and any previous experience dealing with the public or handling cash.