Job Summary
- Employer: One Communications
- Job Type: Full-time
- Location: New Amsterdam, Guyana
- Category: Customer Service
- Closing Date: 2026-10-14
Key Responsibilities
- Deliver exceptional customer experience aligned with the company’s mission of customer centricity.
- Maintain excellent knowledge of all company products, services, promotions, and sales campaigns.
- Promote and sell ONE products and services to achieve set sales targets.
- Accurately process sales transactions in accordance with company standards.
- Adhere to Walk-Out-Working procedures and First Contact Resolution (FCR) practices.
- Accept payments for products and services.
- Maintain accountability for all inventory assigned and in-hand.
- Encourage customer adoption and usage of kiosks and emerging technologies.
- Conduct accurate daily cash and inventory checks and balances.
- Prepare and submit required cash and inventory reports.
- Participate in sales floor activities, ensuring effective queue management and customer engagement.
- Prepare tickets and raise system queries on behalf of customers.
- Liaise with team members and other departments to follow up on escalations and resolve customer issues.
- Participate in coaching, training, and assessments and demonstrate required competencies.
- Demonstrate strong proficiency across all systems, applications, and software used to serve customers.
Requirements
- At least five (5) CSEC subjects or equivalent studies
- 2+ years of working experience in Retail/Sales or Customer Service.
How to Apply
About the Company
One Communications is a Burlington, Massachusetts-based CLEC providing telecommunications services to commercial entities. The company was formally established on July 3, 2006, as the result of a merger between CTC Communications and Choice One Communications along with their acquisition of Conversent Communications.
Frequently Asked Questions
What qualifications or education do I need to become a Customer Service Representative in Guyana?
Most employers require at least five CXC subjects including English and Mathematics, with a focus on communication skills. A certificate or diploma in business administration, customer service, or a related field from institutions like the University of Guyana or private colleges can improve your prospects. Strong computer literacy and proficiency in English are essential, while knowledge of local languages like Creolese is often valued.
What are the typical day-to-day responsibilities of a Customer Service Representative at an electrical supplies company?
You will handle inquiries from contractors, electricians, and retail customers about products, pricing, and availability. Daily tasks include processing orders, managing complaints, coordinating with warehouse and sales teams, and maintaining accurate records using inventory or POS systems. You may also assist with quotations and follow up on deliveries to ensure customer satisfaction.
What is the work culture like for customer service roles in Guyanese companies?
Punctuality and professionalism are highly valued, with standard hours typically from 8:00 AM to 4:30 PM or similar. The culture tends to be hierarchical, so respect for supervisors and senior staff is expected. Building personal relationships with customers is important, as business in Guyana often relies on trust and repeat clientele.
What benefits can I expect as a full-time Customer Service Representative in Guyana?
Benefits vary by employer but commonly include annual leave entitlements as mandated by the Labour Act, usually two to three weeks per year. Some companies offer medical aid schemes, though coverage levels differ significantly. Pension contributions through the National Insurance Scheme are mandatory, with some larger employers providing supplementary private pension plans.
What career progression opportunities exist for Customer Service Representatives in Guyana?
With experience, you can advance to senior representative, team lead, or supervisor positions managing junior staff. Many progress into sales coordination, account management, or procurement roles within the same company. Developing expertise in electrical or industrial products can open paths to specialized technical sales or operations management positions.
How should I apply for a Customer Service Representative position, and what do Guyanese employers look for?
Submit a well-formatted resume and cover letter directly to the company's office or via email, as many Guyanese employers still prefer physical applications. Employers look for strong communication skills, reliability, and familiarity with local business practices. Highlight any experience with inventory systems, cash handling, or customer-facing roles, and be prepared for in-person interviews that may include practical assessments.