The Customer Support Agent is responsible for providing exceptional customer service by responding to inquiries, preparing quotations, processing customer orders, and assisting with package handling and shipment-related matters. The successful candidate will serve as a key point of contact for customers and contribute to maintaining high service standards and operational efficiency.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-09-08
Key Responsibilities
- Respond to customer inquiries in person, by telephone, email, and social media.
- Prepare and communicate accurate customer quotations.
- Process customer orders and maintain accurate records.
- Retrieve customer packages from storage as required.
- Resolve issues relating to customer orders, shipments, and deliveries.
- Sort and organize incoming and outgoing shipments.
- Support daily operational and administrative activities.
Requirements
- Minimum of five (5) CSEC subjects, including English Language and Mathematics
- Previous customer service, retail, administrative, or sales support experience is an asset
- Proficiency in Microsoft Office applications and email communication
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Customer-focused and service-oriented mindset
- Strong problem-solving abilities
How to Apply
Apply by email: [email protected]
About the Company
SAC Packaging & Courier Services is a logistics company specializing in shipping and courier solutions connecting the United States with Guyana. They facilitate the movement of goods through both air and sea freight options, catering to diverse client needs. The company notably offers two weekly flights from the US to Guyana, ensuring timely air cargo delivery. Committed to providing efficient and dependable service, SAC Packaging & Courier Services plays a vital role in international trade and personal deliveries to communities across Guyana.
Connecting the US and Guyana with reliable air and sea logistics.
Website: https://www.sacpackaging.com/
Frequently Asked Questions
What qualifications do I need to become a Customer Support Agent at a packaging and courier company in Guyana?
Most employers in Guyana require at least five CSEC subjects, including English Language and Mathematics. A certificate in customer service, business administration, or communication from an institution like the Guyana Industrial Training Centre or a local college is an advantage. Strong spoken English and basic computer literacy are usually essential.
What does a typical day look like for a Customer Support Agent in courier services?
You will handle inbound calls, emails, and WhatsApp messages about parcel tracking, delivery times, and complaints. Daily tasks include logging queries in a system, coordinating with drivers and warehouse staff, and following up until issues are resolved. Accuracy in recording shipment details is critical in this role.
What work culture and expectations should I be aware of when working in customer service in Guyana?
Employers in Guyana generally value punctuality, politeness, and professionalism, especially since you represent the company directly to customers. Shift work, including Saturdays, is common in the courier industry due to extended operating hours. Being flexible and maintaining a calm attitude with frustrated customers is highly valued.
What career growth can I expect as a Customer Support Agent?
With experience and strong performance, agents often progress to senior agent, team supervisor, or shift lead positions. Some move into related areas such as operations coordination, dispatch, logistics planning, or quality assurance. Pursuing short courses in logistics or management can speed up advancement.
What benefits do customer support roles in Guyana typically offer?
Benefits vary by employer but commonly include paid vacation and sick leave as required under Guyanese labour law, NIS contributions, and sometimes medical coverage or staff discounts on shipping. Larger companies may also offer pension schemes and performance bonuses. Always confirm the full benefits package during the interview.
How do I apply for this role, and what do employers in Guyana look for?
Applications are typically submitted via email or in person with a cover letter and CV tailored to customer service. Employers look for clear communication skills, a friendly phone manner, reliability, and previous experience in retail, call centres, or front-desk work. Be prepared for an interview that may include a role-play or mock customer call.