• Perform advanced troubleshooting of customers’ network, hardware, and application issues.
  • Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system.
  • Provide onsite technical assistance to our clients.
  • Work through proactive technical support items.
  • Manage client security devices such as firewall configurations and firmware updates.
  • Documentation of network configurations
  • Support the Projects Team with implementations.


Does not need to know some of the specific apps listed below as long as they are well-rounded in technology.


  • ConnectWise PSA ticketing software
  • IT Glue
  • Windows Server OS (all versions) – design, implementation, and support
  • Windows 10 and up – installation, configuration, and maintenance
  • Hyper-V / VMWare, installing and upgrading ESXi host and vCenter.
  • Office 365 -multiple applications
  • Azure
  • Axcient Replibit
  • Proofpoint
  • Remote Desktop Services
  • LAN and WAN networking including VPNs, subnetting, VLANs, and routing.
  • Active Directory, DHCP, DNS, Group Policy, and NAT

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