Vacancy
DESCRIPTION
- Perform advanced troubleshooting of customers’ network, hardware, and application issues.
- Maintain timely, accurate notes and status of issues in the ConnectWise ticketing system.
- Provide onsite technical assistance to our clients.
- Work through proactive technical support items.
- Manage client security devices such as firewall configurations and firmware updates.
- Documentation of network configurations
- Support the Projects Team with implementations.
REQUIREMENTS
Does not need to know some of the specific apps listed below as long as they are well-rounded in technology.
RESPONSIBILITIES
- ConnectWise PSA ticketing software
- IT Glue
- Windows Server OS (all versions) – design, implementation, and support
- Windows 10 and up – installation, configuration, and maintenance
- Hyper-V / VMWare, installing and upgrading ESXi host and vCenter.
- Office 365 -multiple applications
- Azure
- Axcient Replibit
- Proofpoint
- Remote Desktop Services
- LAN and WAN networking including VPNs, subnetting, VLANs, and routing.
- Active Directory, DHCP, DNS, Group Policy, and NAT
More Information
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Job Application Details
APPLICATION DETAILS
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