In this role of IT Technical Analyst, the individual is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and implement solutions according to a script.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Information Technology
- Closing Date: 2026-08-20
Key Responsibilities
- Provide IT Service Desk support via phone and email.
- Create, update, and resolve ServiceNow tickets within established timelines.
- Troubleshoot hardware, software, and system issues.
- Diagnose and resolve technical problems using established procedures.
- Install, configure, and maintain software applications.
- Guide users through troubleshooting and problem-solving processes.
- Follow up to ensure issues are fully resolved.
- Participate in shift-based support and other assigned duties.
Requirements
- CXC Certification.
- Knowledge of PCs, LANs, peripheral devices, and common software applications will be an asset.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in Microsoft Office and other business applications.
- Ability to learn and work across multiple technology platforms.
- Intermediate typing and computer skills.
How to Apply
Apply by email: [email protected]
About the Company
One Communications is a Burlington, Massachusetts-based CLEC providing telecommunications services to commercial entities. The company was formally established on July 3, 2006, as the result of a merger between CTC Communications and Choice One Communications along with their acquisition of Conversent Communications.
Frequently Asked Questions
What are the typical qualifications and certifications needed for an IT Technical Analyst role in Guyana?
Most employers seek candidates with a Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly advantageous and demonstrate specific technical skills.
What are the common day-to-day responsibilities for an IT Technical Analyst, particularly in a communications company context?
Daily tasks often involve providing technical support to users, troubleshooting hardware and software issues, and maintaining network infrastructure. You would also assist with system upgrades, security monitoring, and documenting IT processes to ensure smooth operations.
What is the typical work culture and general expectations for IT professionals in Guyana, especially concerning work-life balance and communication?
The work culture in Guyana for IT roles generally emphasizes reliability, problem-solving, and a collaborative team approach. While standard business hours are common, flexibility or on-call support may be expected for critical system issues.
What are the realistic career progression paths for an IT Technical Analyst within a Guyanese company?
An IT Technical Analyst can typically advance to roles such as Senior IT Technical Analyst, Network Administrator, or System Administrator. With further experience and specialization, opportunities might arise in IT management or specialized fields like cybersecurity.
What common benefits can an IT Technical Analyst expect in Guyana, beyond just the salary?
Typical benefits often include paid vacation leave, sick leave, and medical aid contributions. Some employers may also offer a pension scheme, group life insurance, or opportunities for professional development and training.