We are seeking an experienced Live Chat Support Specialist to provide professional and timely customer assistance through online chat. The ideal candidate should have strong communication skills, customer service experience, and the ability to manage multiple conversations efficiently.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-09-01
Key Responsibilities
- Handle customer inquiries primarily through live chat.
- Assist buyers, sellers, affiliates, and other customers professionally.
- Resolve questions and concerns efficiently.
- Manage multiple chat conversations while maintaining accuracy.
- Meet customer service, response time, and quality standards.
- Escalate complex issues when necessary.
- Maintain accurate records of customer interactions.
Requirements
- Minimum 3+ years of experience in customer service, sales, or live chat support.
- Excellent written and verbal communication skills.
- Strong grammar, problem-solving, and multitasking abilities.
- Experience with live chat, CRM, or customer support platforms.
- Ability to work independently in a remote environment.
- Reliable internet connection and suitable work environment.
- Availability to work 1:00 PM – 10:00 PM, Saturday through Wednesday.
- Days off: Thursday and Friday.
How to Apply
Apply by email: [email protected]
Frequently Asked Questions
What qualifications or certifications are typically required for a LIVE CHAT SUPPORT SPECIALIST – G Assist Guyana role?
Most employers in Guyana require at least a CXC (CSEC) English grade I or II, and strong written communication skills in Standard English. Prior customer service experience—especially in chat-based support—is highly valued, and familiarity with CRM tools like Zendesk or Salesforce is often preferred but not always mandatory.
What does a typical day look like for a LIVE CHAT SUPPORT SPECIALIST in Guyana?
You’ll handle real-time customer inquiries via live chat across platforms, troubleshoot basic account or service issues, and escalate complex cases following documented protocols. Shifts often align with international business hours, including evenings or weekends, and adherence to local data privacy standards (e.g., Data Protection Act 2011) is expected.
How does the local work culture in Guyana influence expectations for this role?
Collegiality, respect for hierarchy, and polite, formal communication are strongly emphasized in Guyanese customer service environments. Punctuality, consistent attendance, and willingness to participate in team briefings or local training sessions reflect cultural expectations and are routinely assessed during probation.
What realistic career progression paths exist for someone starting as a LIVE CHAT SUPPORT SPECIALIST in Guyana?
With 1–2 years of strong performance, specialists may advance to Senior Chat Support, Team Lead, or Quality Assurance roles within the same organisation. Some transition into broader customer experience, training, or operations functions—particularly with additional local certifications like the NCC’s Customer Service Certificate or online courses accredited by GTTI.
What benefits are commonly offered to LIVE CHAT SUPPORT SPECIALISTS employed by reputable companies in Guyana?
Standard statutory benefits include paid annual leave (minimum 14 days), sick leave, and contributions to the National Insurance Scheme (NIS). Many employers also offer private medical aid plans, pension schemes (beyond NIS), and occasional professional development allowances—though coverage varies significantly by employer size and sector.
How do I apply, and what do employers in Guyana specifically look for in candidates for this role?
Applications are usually submitted online via company websites or local job portals like GuyJobs or LinkedIn Guyana; a well-formatted CV highlighting chat-specific experience and English proficiency is essential. Employers prioritise clear written communication, demonstrated reliability (e.g., stable prior employment), and familiarity with Guyanese cultural norms in customer interactions—phone interviews or live chat simulations are common assessment steps.