The role is a mainly focusing on monitoring of all systems in an infrastructure, and troubleshooting to a certain degree.
Job Summary
- Employer: Deluxe Brand
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Information Technology
- Closing Date: 2026-10-11
Key Responsibilities
- Level 1.5 Support
- Basic troubleshooting skills.
- Ability to walk end-users through troubleshooting steps.
- Monitoring the performance and capacity of computer systems.
- Active monitoring of servers.
- Experience with VMware or other virtualized infrastructure a plus.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Respond to alerts (server down, network down, application down) and escalate as needed.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to user requests and providing network training.
- Managing system backups and network security protocols.
Requirements
- CompTIA Network+
- CCNA (Cisco Certified Network Associate)
- Any I.T related certificates and experiences
How to Apply
Apply by email: ddsgy5@deluxedelivery.com
About the Company
Deluxe Brands Inc. is a prominent distributor of fast-moving consumer goods (FMCG) operating throughout Guyana. Headquartered in Eccles, East Bank Demerara, the company plays a crucial role in bringing a diverse portfolio of international and local brands to Guyanese households and businesses. They specialize in the efficient logistics and supply chain management of beverages, food products, and household essentials, ensuring widespread availability. With a commitment to quality and accessibility, Deluxe Brands Inc. serves as a key link between global producers and consumers across the diverse regions of Guyana.
Bringing quality consumer brands to every corner of Guyana.
Frequently Asked Questions
What qualifications or certifications do I need to become a Network Operation Center Engineer/Service Desk Analyst in Guyana?
Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like the University of Guyana or Texila American University. Certifications such as CompTIA A+, Network+, or Cisco CCNA are highly valued and can significantly improve your prospects. Practical experience with Windows Server, Linux, and ticketing systems like ServiceNow is also commonly expected.
What are the typical day-to-day responsibilities of this role?
You will monitor network infrastructure for outages and performance issues, respond to user tickets via phone, email, or chat, and escalate complex problems to senior engineers. Daily tasks include logging incidents, troubleshooting connectivity issues, and maintaining documentation of resolved cases. Shift work is common since NOCs operate 24/7 to ensure continuous service availability.
How does work culture and employer expectations differ for IT roles in Guyana compared to other countries?
Guyanese workplaces often emphasize respect for hierarchy and formal communication, especially in established companies like those in Georgetown's corporate sector. Punctuality is important, though traffic congestion in the capital is generally understood as a valid excuse for occasional delays. Employers appreciate adaptability and willingness to learn, as many organizations are modernizing their infrastructure rapidly.
What career progression opportunities exist for NOC Engineers or Service Desk Analysts in Guyana?
With experience, you can advance to Senior Network Engineer, Systems Administrator, or IT Manager positions within three to five years. Some professionals specialize in cybersecurity or cloud technologies, which are growing fields locally as companies digitize operations. Pursuing advanced certifications and demonstrating leadership on critical projects accelerates promotion timelines.
What benefits are typically offered for full-time IT positions in Guyana?
Standard benefits usually include annual leave of two to four weeks, sick leave, and national insurance contributions as required by Guyanese labor law. Larger employers often provide group medical insurance and may offer pension schemes or gratuity payments. Some technology companies include professional development allowances for certification exams.
How should I apply for NOC Engineer or Service Desk Analyst roles, and what do Guyanese employers prioritize in candidates?
Apply through local job boards like Caribbean Jobs, LinkedIn, or directly on company websites, ensuring your resume highlights technical skills and any customer service experience. Employers prioritize problem-solving ability, clear communication skills, and demonstrated reliability from references. Including a cover letter that shows understanding of the company's industry and expressing willingness to work shifts strengthens your application.