The Performance Management Officer is responsible for designing, implementing, and overseeing performance evaluation systems within WeSolve CX Inc. They ensure that employees’ goals align with the company’s objectives, monitor progress, provide feedback, and develop strategies for improving performance based on culture across functions and departments.

• Minimum of a bachelor’s degree in a relevant field is required e.g., Human Resources, Business Administration or Communications
• Minimum three (3) years of relevant work experience in Human Resources with proven ability to manage a set of processes and/ or to manage teams.
• Completion of CSEC – Inclusive of Mathematics and English Language (Minimum Grades 1 -3)

• Design, evaluate and implement strategies/ programs based on leading practices to measure the achievement of established goals and coordinate with departments to create SMART objectives within the Performance Management software.
• Contribute to the development, integration and update of the competency models within the Performance Management System, in coordination with the various functions and departments in line with WeSolve CX Inc. strategic direction and functional objectives.
• Design WeSolve CX Inc. Performance Management System based on leading practices with the aim to provide a fair and transparent performance management across functions and departments.
• Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
• Develop, update and manage the annual appraisal process including updating the annual appraisal calendar, and managing the communication with leaders ensuring that each activity in the appraisal process is accurately executed within the specified timeframe and as per defined guidelines.
• Work with internal stakeholders across functions and departments to embed a culture of continuous feedback on employee performance relating to coaching and mentoring.
• Collect, analyze and present performance appraisal results across functions and campuses.
• Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent, and equitable way; in conjunction with Employee Experience Business Partners (handles disputes/ resolutions).
• Design and implement the training calendar and ensure that individual(s) training hours are achieved for the specified timeframe.
• Any other duties that may be assigned from time to time by your supervising officer.

The successful applicant will receive an attractive remuneration & benefits package.