Client Services Coordinator – Remote
Company: G Assist Guyana
Location: Remote
Company: G Assist Guyana
Location: Remote
We are seeking a detail-oriented Client Services Coordinator with a friendly demeanor and high standard of integrity to manage client communications and ensure a seamless shopping experience from inquiry to post-sale.
Job Summary
- Type: full-time
- Location: Georgetown
- Category: Customer Service
- Closing Date: 2026-09-20
Key Responsibilities
- Answer incoming client calls, live chats and emails professionally and promptly.
- Assist clients with a warm and friendly approach.
- Follow-up on client calls to provide effective solutions.
- Address upset clients or negative surveys, offering resolutions.
- Create an engaging and interactive shopping experience during and post-sales.
- Build long-term client relationships by identifying needs and adopting a proactive shopping approach.
- Utilize CRM systems to track and gather client orders, information, and relevant data.
- Track orders via shipping lists and notify clients upon arrival if they didn’t receive a notification.
- Manage clothier schedules based on showroom needs and requests offs.
- Create and send client invoices for orders, alteration fees, shipping costs, etc.
- Review and provide remake codes for garments with fitting issues.
- Notify clients if fabrics are out of stock and obtain their instructions (wait for replacement, pick a new fabric, refund).
Requirements
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM systems and other relevant software.
- High standard of integrity and attention to detail.
- Prior experience in client service roles (preferred but not required).
- Availability to work Thursday to Monday 2PM to 10PM, 8 hours per day, 5 days per week. Sunday 1PM to 9PM. Tuesday and Wednesday Days off.
How to Apply
Apply by email: careers@g-assistants.com
Frequently Asked Questions
What qualifications or certifications are typically required for a CLIENT SERVICES COORDINATOR – REMOTE – G Assist Guyana?
A high school diploma or equivalent is typically required, along with at least two years of customer service experience. Proficiency in English, basic computer skills, and familiarity with CRM systems are essential, and a customer service certification can be an advantage.
What are the common day-to-day responsibilities of this role?
Day-to-day tasks include responding to client inquiries via phone, email, or chat, logging interactions in the CRM, and troubleshooting issues. Coordinators also collaborate with internal teams to resolve complex problems and generate regular service reports.
What is the local work culture and expectations for remote employees in Guyana?
Remote work in Guyana requires a reliable internet connection and a quiet workspace. Employees often work flexible hours to accommodate time zone differences, and clear communication in English is expected.
What realistic career progression or growth paths are available from this position?
Starting as a Client Services Coordinator, you can progress to a Senior Coordinator role after demonstrating consistent performance and leadership skills. From there, opportunities to move into Client Services Manager or Training Specialist positions are common, especially within larger organizations.
What typical benefits can I expect in this role?
Typical benefits for remote roles in Guyana include paid annual leave, sick leave, and a medical aid contribution. Many employers also offer a pension scheme, performance bonuses, and occasional remote work allowances such as a home office stipend.
How do I apply and what does the hiring process look like?
To apply, submit a resume and cover letter through the company's online portal, highlighting relevant customer service experience. The hiring process usually involves a phone screening, a written assessment, and a final interview with the client services manager.