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3 days ago
We are seeking a highly motivated and creative individual to join our marketing team as a IT Assistant. The ideal candidate will play a key role in supporting the development and execution of marketing initiatives for our range of gizmos and gadgets. This is an exciting opportunity to be part of a fast-paced and forward-thinking company in the industry.
Job Summary
- Employer: Gizmos & Gadgets
- Job Type: Full-time
- Location: Georgetown, Guyana
- Category: Information Technology
- Closing Date: 2026-10-15
Key Responsibilities
- Event Coordination: Support the planning and execution of events, trade shows, and product launches. Coordinate logistics, promotional materials, and on-site activities.
- Technical Support & Troubleshooting: Provide first-level technical support to employees across retail stores, offices, and warehouse operations. Diagnose and resolve basic hardware, software, network, printer, and connectivity issues.
- POS & Retail System Support: Provide technical assistance for Point-of-Sale (POS) systems, including troubleshooting login, transaction, printer, scanner, and connectivity issues. Assist store employees with the proper use of POS equipment and other retail technology. Monitor recurring POS issues and document solutions to minimize disruptions to store operations.
- Hardware & Equipment Management: Assist with the setup, configuration, maintenance, and troubleshooting of computers, laptops, barcode scanners, receipt printers, cash registers, and other IT equipment. Maintain an updated inventory of IT equipment and ensure company assets are properly assigned and accounted for. Coordinate the repair, replacement, or servicing of faulty IT equipment.
- User Account & System Support: Assist employees with user account setup, password resets, system access, and basic software-related concerns. Support the onboarding and offboarding of employees by coordinating the setup, modification, and removal of system access and assigned IT equipment. Ensure employees have the necessary technology and system access to perform their duties effectively.
- Network & Store Connectivity Support: Assist in troubleshooting internet connectivity, Wi-Fi, network, and other communication issues affecting retail stores, offices, and warehouse operations. Coordinate with internet service providers and external IT vendors when technical issues require additional support. Monitor and report recurring connectivity problems that may affect business operations.
- IT Documentation & Preventive Maintenance: Maintain accurate records of IT incidents, repairs, equipment assignments, and system-related issues. Conduct routine checks of IT equipment and store technology to identify potential issues before they disrupt operations. Assist in implementing basic IT security practices, including password management, device security, and responsible use of company systems.
- IT Training & User Assistance: Provide basic training and guidance to employees on POS systems, software applications, and company-approved IT tools. Prepare simple user guides and troubleshooting instructions for common technical issues. Promote proper use and care of company IT equipment among employees.
Requirements
- Certificates in Marketing, Business or related field.
- Strong communication and writing skills.
- Proficient in using social media platforms and graphic designing experience a plus.
- Highly organized with excellent attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Creative thinker
How to Apply
Apply by email: jobs@gizmosandgadgetsgy.com
Frequently Asked Questions
What qualifications or certifications do I need to become an IT Assistant in Guyana?
Most employers require at least five CXC subjects including Mathematics and English, plus a diploma or associate degree in Information Technology from institutions like the University of Guyana or GTI. Certifications such as CompTIA A+, Network+, or Microsoft Azure Fundamentals can strengthen your application. Practical experience through internships or personal projects is highly valued by local employers.
What are the typical day-to-day responsibilities of an IT Assistant?
You will troubleshoot hardware and software issues for staff, set up and maintain computers and peripherals, and manage user accounts and network access. You may also assist with data backups, antivirus management, and basic server maintenance. Documentation of technical procedures and user support tickets is usually expected.
How does workplace culture in Guyana affect IT roles?
Guyanese workplaces value respect for hierarchy and clear communication, so reporting structures and formal requests are important. Punctuality is expected, though flexibility exists in some organizations. Building relationships with colleagues across departments helps you succeed, as IT support often requires patience and interpersonal skills.
What career progression opportunities exist for IT Assistants in Guyana?
With experience, you can advance to IT Technician, Systems Administrator, or Network Administrator roles. Pursuing further certifications and a bachelor's degree opens doors to specialized positions like Cybersecurity Analyst or Cloud Engineer. Some professionals transition into IT management or consulting after gaining substantial experience.
What benefits are typically offered for full-time IT positions in Guyana?
Standard benefits usually include annual leave, sick leave, and public holidays as mandated by Guyanese labor law. Many employers provide medical aid or health insurance, and some offer pension schemes through the National Insurance Scheme or private plans. Larger companies may include training allowances or certification reimbursement.
How should I apply for an IT Assistant role, and what do Guyanese employers look for?
Submit a concise CV highlighting technical skills and any hands-on experience, along with a tailored cover letter. Employers prioritize problem-solving ability, willingness to learn, and reliability over extensive experience for entry-level roles. Be prepared for practical assessments or technical questions during interviews, and follow up professionally after applying.